










Frequently asked questions
- 01
Bring your photo ID, Social Security cards, all W-2s/1099s, and proof of deductions such as childcare, education, or business expenses.
- 02
Upload them securely through our client portal, email your preparer, or schedule an in-person or virtual appointment.
- 03
Most refunds arrive within 7–21 days of e-filing. We’ll keep you updated with your IRS refund status.
- 04
Yes! We serve clients nationwide and can file both federal and state returns remotely.
- 05
Fees vary by complexity. We offer free estimates, and qualifying clients can have fees deducted from their refund.
- 06
Provide 1099s, invoices, receipts, bank statements, and records of income and expenses to verify business activity.
- 07
You’ll need a valid photo ID (driver’s license, passport, or state ID) and Social Security card or ITIN letter.
- 08
Submit a lease, mortgage, or utility bill for your address, plus marriage or divorce documents if your status changed.
- 09
Provide birth certificates, Social Security cards, school or medical records, and proof of shared address or support.
- 10
We can help set up payment plans or review hardship options to keep you in compliance and reduce penalties.
- 11
We don’t just file taxes — we educate and empower clients through financial coaching, business setup, and year-round support.
- 12
Book online, call us, or email us. We’ll confirm your appointment and guide you through the process.





